Operational excellence
The best projects don't become the best by accident.
The
three phases of success
We have developed a methodology to ensure that your project is as good as it can be. That methodology consists of three phases.
Phase 1: Develop
Explore opportunities, gain new insights and evaluate results
We always start by creating a picture of the whole situation. This allows us to see what challenges you face, what business opportunities you have and how you can link your goals to your business strategy. The result will give you an idea of what you need to do to make your change work.
- Identify business opportunities, innovations and challenges
- Set goals and create a vision
- Make sure you prioritise the right types of investment and change
- Specify the benefits you are looking for and try to understand how you will realise them
- Anchoring a common purpose within the organisation
- Determine how to measure success and where you can add value
- See the results from a holistic perspective
- Develop a complete roadmap for change.
- Create a basis for decisions, carry out feasibility studies and develop prototypes.
Phase 2: Execute
Implementing change with better collaboration, skills and practices
Thanks to our long experience in project management, over the years we have become true specialists in leveraging and integrating different services and competencies. This has also made us professionals in ensuring that you get a faster return on your investment. In terms of approach, you choose whether we start from your project delivery models and quality management systems or those we have developed and tested over the years.
- Focus on creating value, agile management and quality.
- Plan, develop and test a delivery item.
- Agree on ownership, roles, responsibilities, delivery model and quality system.
- Operate your delivery objects through a step-by-step and systematic approach.
- Use risk-based management to optimise resource use and efficiency.
- Track project progress and close sub-projects after delivery.
- Approve and embed work rules and business practices.
- Motivate and train staff for a smooth transition to the operational phase.
- Enabling learning, encouraging talent development and promoting knowledge transfer.
Phase 3: Realize
Creating sustainable value, finding more benefits and gaining important experience
The key to success in your change efforts, and in turn increasing your company's ROI, is lifecycle management. By working with a single methodology from project start to finish, we ensure that the value we've achieved along the way lasts both tomorrow and ten years from now.
- Link the change to your vision and follow up with a plan for the future.
- Engage stakeholders and create a sense of participation and ownership.
- Measure to ensure that changes are understood, embedded and implemented.
- Deliver continuous improvement in a simple and efficient way.
- Improve the customer experience with smarter features and integrated solutions.
- Create a corporate culture focused on adding value.
- Take control of case management and ensure a stable level of performance and quality.
- Ensure that the service is cost-effective and flexible.
- Assign ownership and empower the support organisation.
